Post by account_disabled on Mar 13, 2024 9:23:08 GMT
The 2nd Civil Court of the Federal District condemned Sky for abusive practices and prohibited the company from making charges after receiving, by any means, the request to cancel the service.
According to the ruling, “such a business stance is highly serious, as it aims to coerce consumers with alleged charges for non-existent debts and also to deceive them by allowing the continued availability of the television signal to subscribers, even after the request service cancellation, in order to justify undue charges, under the title of 'subscription reactivation'”.
The company must also remove transmission B2B Lead quipment within a maximum of 30 days from those who have already canceled their subscription. It will also be required to reimburse double the amount paid by the subscriber after the cancellation request.
Complaints
In 2015, the 1st Consumer Protection Prosecutor's Office (Prodecon) of the DF Public Ministry filed a public civil action against Sky due to the company's routine practice of making undue charges from consumers who requested the cancellation of contracts. Furthermore, the abusive conduct of postponing, beyond the limits of reasonableness, the procedures for terminating the contract and removing equipment from the pay TV service was also found.
After the investigations, more than 2 thousand complaints were registered with Procon-DF against the company in the previous three years for the practices mentioned. Prodecon proposed signing a conduct adjustment agreement (TAC), but the company refused the agreement and argued that the problems were specific. With information from the MP-DF Press Office.